“故事令人难以置信重要。他们不仅仅是故事。他们是我们自己的愿景，我们需要闻到。我们需要看看。我们需要触摸。我们需要相信。故事让他们可信。“-Jennifer Joe，Medtech波士顿和Vanguard的MD＆创始人。健康
为什么故事对创新过程有关？分享故事的创新者可以灌输哪些值？创新领导者如何激发创作者告诉和分享他们的成功和失败故事？
Jennifer Joe, MD创始人波士顿医学技术是一名急诊室医生VA波士顿医疗保健系统，兼首席执行官Vanguard.Health.告诉我们“医学可以变得更好”，故事可以让少数族裔成为解决方案的一部分。她与先锋。在她自己的创新故事中，通过协作和创新推动数字转型的使命。当团队是多样化的，所有的声音都能被听到，创新就会蓬勃发展。我们甚至谈到，在新冠肺炎大流行之后，她鼓励分享故事、推动创新的使命是多么重要。
jennifer joe，Md，Med的Vanguard.Health和Medtech波士顿的创始人，一直致力于数码健康和远程医疗社区近10年，并将在秋季的这些主题上发布斯普利特自然教科书。乔博士是马萨诸塞州医学会的成员IT委员会，它在Covid-19上发表了最佳做法和资源，是一个练习Boston VA Healthcare系统的急诊室医生。
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本集由Untold Content和data +Science提供的数据讲故事培训提供动力乐动体育266。乐动体育足球通过学习数据可视化和技术讲故事的最佳实践，将您的数据转换为强大的视觉故事。无论您是一个PowerBI或Tableau的人，或者只是想更好地交流您的数据，本次研讨会将激励您看到数据中的故事。学习更多在//www.isandstone.com/datastorytelling乐动体育266training/。
凯蒂欢迎来到《不述的创新故事》，在这里我们将讲述不述的关于洞察力、影响力和创新的故事。不为人知的内容提供动力乐动体育足球。我是主持人，凯蒂·特鲁斯·泰勒。我们今天的嘉宾是珍妮佛·乔。她是先锋集团的首席执行官。退伍军人管理局波士顿卫生保健系统的一名急诊医生。詹妮弗·乔是LinkedIn的顶级语音。鉴于COVID-19大流行，她在创新方面投入了大量精力。[1.6s]詹妮弗，谢谢你来到今天的播客。
珍妮花[00:00:38]凯蒂，很荣幸在这里。
凯蒂[00:00:40]现在生活怎么样？我认为这是相当的，非常紧张的。
凯蒂[00:00:45]是的，生活压力很大。在波士顿我们大约三个星期，所以我们早些时候开始了Covid爆发和大流行。这对我们来说是一个真正的学习课程。你知道，当我们第一次开始时，我认为当我知道这个国家的其他地方和每个人的感情时，我都会有很多焦虑。
凯蒂(00:01:12)确定。
珍妮花[00:01:12]我对它感觉非常好。我想，你知道，我们都依赖于我们当地的环境，以便在适当的地方进行正确的保护。当地政府正在做很多东西来保护我们。所以马萨诸塞州和波士顿，我认为，有很好的步骤。我们有一个超强的医院系统，也在采取所有正确的步骤。所以我觉得很好。
凯蒂[00:01:34]好。三个星期是一个有趣的时刻与所有这些都在时间。你能告诉我们有关种类的方式，似乎每小时，每一秒钟，事情正在发生变化。那么在你的生活中，事情如何发生变化？
珍妮花所以，你知道，我认为我们发生了巨大的变化，美国也发生了巨大的变化。我认为世界发生了巨大的变化。这是个惊喜。作为一名临床医生，看到它如此深刻，你知道，我认为纽约是深刻的。这是一个有趣的教训。作为临床医生，我觉得我们注意到了。我们在看它，我们在看数据。但是，是的，这是突然的，剧烈的情绪变化。我认为当我们看到或面对它时，它发生得太快了。这对我们所有人来说都很可怕。 There’s lots of fear. You just don’t know what’s happening. You’re looking for data. You’re looking to leaders to find the right data, set the right precedents, and get the right processes in place to address it. You’re looking for leaders for transparency. Clinicians need to feel safe. The community needs to feel safe. Definitely. For me, a big thing, which I think a lot of us faced, was with COVID the older population is at great risk. And so for me personally, you know, making sure my friends and family, so specifically my parents were being safe. And that we all have experience with our lovely—they are lovely.
凯蒂[00:03:12]试图让我们的父母做我们希望他们做的事情。在Facebook上有一段热闹的视频，现在是一对老年夫妇，儿子走到他们身边。这是大流行的早期。他说，好吧，你有两个选择。你可以一起呆在一起。那是选项A.或。在他可以说选择b之前，母亲去选项b，选项b。所以不要伸强，你知道，
珍妮花[00:03:46]但是，这就是我们所需要的。我认为我们都需要笑声，欢乐，社区，寻找新规范的安全感。
凯蒂[00:03:57]是的。是的。你知道，我们的团队在解开内容中的某些东西真的很佩服你是你对LinkedIn乐动体育足球的贡献。这是一个真实的 - 它一直是打开的，并且非常引人注目，以查看所有更新。如果您正在聆听此播客，并且您还没有遵循LinkedIn的Jennifer Joe，您必须这样做。我非常感谢您正在进行时间分享数据并以令人信服的方式分享，并帮助公众了解您在日常出现的情况下看到的内容和出现的内容。告诉我们一些关于你为什么要做时间的看法。
珍妮花[00:04:36] [00:04:36]所以我认为讲故事和走出了正确的信息非常重要。我们的文化中有很多噪音。有社交媒体，有很多新闻噪音和出现意义，可靠的信息很难，尤其困难，与社交媒体尤其困难。科学家们。我认为科学家和临床医生正在调整，以弄清楚如何在当前存在的沟通模式中具有语音。And I am very much interested in how to make a scientist and kind of, Katie, I think as you mentioned, leaders that don’t necessarily get the recognition that American culture gives other leaders—how to give them a voice and make it interesting, compelling so that we can guide the community in the right direction and give them reliable information to feel safe. [59.9s] So I think it’s incredibly important. And a big piece of that lies in the fact that I didn’t have stories growing up that resonated with me. So I think that’s interesting. Important. So I’m just gonna go through a little bit of my background to how this came about for me. So my background. I am currently in Boston and I finished training at the Harvard hospitals, which makes me seem kind of fancy. And that’s all great. But my background is I’m from Mississippi. I was born and raised in Mississippi. And my grandparents were Chinese immigrants who ran grocery stores in the Delta. So the poorest part of the United States. They had no education. They had no money when they immigrated. And they made a life. Then my parents grew up and they lived the American dream. So they went from living in poverty, running grocery stores, so small mom and pop grocery stores with an entire family of five kids and two adults packed into one room with one bathroom at the back of a grocery store running this, you know, 365 days a year. You know, 12, 14 hours a day. And they live the American dream. So they went to the public education system. They didn’t have any money and they became physicians.
凯蒂00:07:17哇。
珍妮花[00:07:17]所以有那个 - 如果你有一个亚洲人或中国妈妈，那么它就不会完成他们所取得的成就。这是他们的故事，我觉得，他们的移民恐惧生活在我身边。所以我非常幸运。他们会这么说。我有他们成长，我去了医学院。我去了密西西比州的医学院。我在乔治城做了我的内科居住。而且我这样做了 - 我来到波士顿，我在哈佛附属群众和妇女的肾脏学奖学金。然后完成后，我毕业后实际上开始了两家公司。一个是软件公司，一个是媒体公司。 Built them and then sold them in 2018 and integrated them in 2019. And the immigrant fear that my—we talk about more but lives through my parents and then clearly lives through my grandparents is part of me. And it haunts us. And I think part of that is that, on the flip of a dime, you can suddenly lose your career, your safety and your livelihood. I think we have seen a little bit of that in response to Chinese and American born Chinese in the US with COVID-19. So I think it’s something that I as a Chinese American have and live with. But it’s taught me two things and—or it drives me to do two things. One is a commitment to addressing and preventing social injustices. So I live my life with big dreams of improving the health care system for Americans, and I’m always working on that. But the second, which I think is particularly pertinent to this, is role models through stories. [00:09:04]So Katie, what you’re doing through this is amazing and powerful. [4.1s] So my point is, what could we do as a community if we really allowed women and minorities to build and to lead, if we really allowed them to fully contribute to science, startups, and medicine? And we know the data. The data is they’re not in leadership positions and they still aren’t getting paid. You’d think physicians would be paid equivalent to— women physicians would be paid equivalent to men. They’re not. And it’s even worse for minority women. Some of the stats say that minority women get 40 to 60 percent of what a man who’s not a minority would earn. So what could we do if we could empower women to really contribute, really build science, startups and medicine? And I say that because I started two companies and I didn’t have a story growing up, I didn’t have the ambition to start a company. It was really an accident. [00:10:14]So where were those stories of accidentally starting two companies and then finding it’s actually not as—I don’t know. Is it not as hard or do women just say after we’ve done something that it wasn’t that hard? And really we should be like, it was really hard and I’m amazing. [13.8s]
凯蒂[00:10:30]我非常喜欢这么多。我非常感谢你刚才所说的一切。Everything from, number one, acknowledging the cultural and racial tensions that emerged around coronavirus and how—how much injustice there was and that’s the need for stories to come out, for science to be understood and be understood in a way that it does not have racist undertones. I’m so grateful that you brought that up and that you spoke to that. And then the other really critical idea that it is really the impetus, one of the impetus, behind this podcast is [00:11:08]if we hear one another’s stories, then we can believe a future is possible to do something similar, to be inspired to create, to see that, oh, even though I might not look like the majority profile of someone who would get venture capital, that I still am deserving of it—I’m still capable of that. I’m blown away that you’re able to start two companies in the midst of being an E.R. physician. [27.5s] And so can you tell us a little bit more about that? Tell us how you accidentally stumbled upon that. And I hear some entrepreneurial roots in your grandparents and your parents, but I know that’s maybe not the same exact thing as starting two tech companies.
珍妮花我肯定会讲这个故事，我肯定会强烈地感觉到，医学可以更好。在完成实习和奖学金之后，我开始寻找创新的解决方案。,我认为这是一个很多,就我这一代,——我不知道这是我这一代就因为医学的改变或我们比以往任何时候都更多的女性(22.4秒)这是第一次,我们有了更多的女性比男性进入医学院,我们有更多的少数族裔进入医学院。我想我们很多人都对医疗保健感到非常失望，并确保它以一种有意义的方式传递给患者。意思是为什么我们没有我们需要和想要的病人和医生的关系?为什么我们不能去找病人?为什么会有这么多差距?所以我肯定有，但我从来没有故事或幻想。开一家公司——我从来没有想过这个问题。这是个意外。 I was supporting a friend who was starting a company and I wanted to be supportive of him. And yet it grew from there. And then I found, yes—it’s not the overly ambitious “I knew I wanted to start a company from when I was eight,” which I think is something that may be a disservice that we give women is that we don’t paint that story for them and empower them and say, hey, as a woman, if you see what’s wrong, you can really do something powerful about it. At least for me, the story was I was always going to be a wife and more or less—not that a wife is bad, but like a wife in the shadow of a man. I feel like that was always the story, and I think we even see that in Hollywood in that it’s only in the last five years that we even have Hollywood stories which will have independent female leads outside of a man. So I definitely think the stories I was told I was in a shadow of a man and I feel like I didn’t allow myself the ability to creatively explore what me being an independent leader would look like. So I think we need to provide that for women. [00:14:07]And so I’m going to tell the story of what that means and what that means for women physicians, because I want to just underscore what that means. Katie, of the importance of stories for women. [10.7s] So right now, I’ve already mentioned that—it’s like 51, 52 percent women entering med school, which is the first time ever that we’ve had more women in our med school than men.
凯蒂[00:14:31]这是难以置信的。
珍妮花[00:14:32]他们仍然不成比例地反映出来，有各种原因，但它们在领导力和参加水平职位方面经历了不足。但如果你想到什么。喜欢通过医学院培训，你是一个女人和医学院是这个大的庞大和环境，而且你要去，乐动体育266这是这个大礼堂。[00:14:54]有很多恐惧和每个医学生都知道这一点，当你走进课堂时，你必须去这个长长的走廊。总有一个漫长的走廊。它通常有时是一个很好的着名走廊，但它永远是一个长长的走廊，带你去各种课程。我们都知道这条走廊，我们正在谈论，过去领导的走廊，我们在领导者过去的大金油画框架后，我们在画框后由画框走路。当我们正在考虑我将成为谁，这可能是每天20,30,30张照片我要做什么？我将是什么样的医生？ And unfortunately, those leaders that are peering out at us don’t look like us. They’re very rarely women. They’re very rarely minorities. And it’s just hard for us to envision if we’re walking past that every day. Who am I? What do I look like? Can I see myself in the Oval Office? Can I see myself running a medical school? Can I see myself running a department? So stories are just incredibly important. They’re not just stories. They’re visions of ourselves that we need to smell. We need to see. We need to touch. And we need to believe. Katie, stories make them believable. [81.1s]
凯蒂[00:16:16]是的，绝对。我喜欢这种形象，好吧，我不喜欢你画画的形象，但是当我在普渡时，我知道这么好的形象。[00:16:24]如果你走过工程学学校，它是与工程主走廊和所有明矾的相同精确的感觉。直到20世纪80年代，你甚至没有看到一个女人的脸。它就像一个男性脸上的一个。所以，是的，当你 - 当你的环境时，当那个是历史，你不断提醒那个历史。And at the same time, if there’s not powerful storytelling to challenge that past and to create a culture that’s committed to doing better, improving diversity and improving inclusion and making this everyone’s story, it can be subconscious even that it can just convince you that you’re not ready to take on a leadership role. You’re not even ready to be an engineer. [47.4s]
珍妮花[00:17:12]哦,绝对的。这叫做无意识偏见。我们在这方面有很好的数据。所以有很多女医生领导量化了它，如果它存在于女性身上。如果你看到的不是你作为领导者的形象，你就会相信它。我们有公正的，量化的数据。所以有很多人主动去翻看这些图片。我担任受托人两年的波士顿医学图书馆有一个这样的倡议。哈佛医学院(Harvard Medical School)有一个项目，就是添加不同领导层的照片。朱莉·西尔弗(Julie Silver)发起了一个活动，让女主治医生，女外科医生，女医科学生展示如何成为一名内科医生或外科医生。 And I realized that the youth today—I’m not that old—have really challenged my bias. Right. Because even in my head, I had to realize. A lot of women attendings are smaller people. I’m a smaller frame person—but are smaller and they look younger. We talk differently and that can be a whole nother subject. We manage differently. We lead differently. We give orders differently. And me responding and understanding my own bias and recognizing that has just really struck a tone of how powerful that is and the importance of getting up different images of leadership and stories.
凯蒂[00:18:43]你能告诉我们，是否有一定的人或一系列的女性，他们为你改变了叙述？
珍妮花[00:18:50]所以我可以更多地讨论朱莉银和她去过的灵感？你可以在推特上跟着她。您可以查看她的数据，您可以在确保我们有妇女可以联系的图像和故事的方面看一些她的信仰，但我们实际上是以战略方式移动针。所以我觉得她一直非常鼓舞人心。所以我认为这很巨大。我想我，在我的存在中，挣扎并一直努力寻找女性的榜样来抬头，镜像，创造一个我会的故事。这是我应该内化的东西，想想为什么是。也许，凯蒂，这就是故事并没有那么可用和可访问。
凯蒂[00:19:43]是的，我的意思是，当我问它的时候，我也想，如果可能的那一刻，我也很好奇 - 这是你的父母，但医学院似乎有可能。然后在那里开始公司似乎有可能的时刻？您是否有自我怀疑，因为您开始从支持您的朋友的角色才能与实际创造一个人的启动？
珍妮花(00:20:03)确定。所以我觉得这是女人的事。但在我家，我知道人们会说，哇，詹妮弗，你总是怀疑自己。我一直生活在怀疑中。我从来没有这样的感觉——我的意思是，现在我卖掉了它，我有了一些空间，我觉得很舒服，但可能直到6个月前——我仍然有很多疑问。我认为这种怀疑存在于很多恐惧中，当我发现我是谁，作为领导者我是谁，我的下一步是什么，创造一个有意义的职业生涯，因为我认为女性并没有那么多。所以我绝对认为，我一生中有很多时间都在怀疑中度过，我想给女性一些工具、故事和支持，让她们相信自己，因为我认为当我们允许这种事情发生时，我们创造的东西会呈指数增长。
凯蒂我很感激你能这么做并分享这一点，因为从数据上看，女性创始人不太可能快速扩张自己的公司，她们不太可能要求风险资本，他们不太可能像男性，尤其是白人男性那样去贷款，去承担同样的风险。有很多不同的因素可以解释为什么事物是这样的。但其中一个原因是，我们对别人的钱更加谨慎。
珍妮花[00:21:41]你是如此谨慎。而且，你知道，你不认为女人是终极规划者？我觉得我们是终极规划者。
凯蒂(00:21:48)是的。
珍妮花[00:21:49]我们一直在寻找最糟糕的情况。而且意思是，就像我们五个最坏的情况一样。
凯蒂[00:21:56]是的。所以我认为这么多人而不只是女性 - 我认为大量的男性同事可以与这种冒险综合征的感觉有关。我们实际上与我们的客户之一刚刚发表了关于我对不起的第一个系统审查，对驾驶器现象的荟萃分析。
珍妮花[00:22:13]是的。
凯蒂[00:22:14]是的。它基本上尤其是少数民族的专业影响。
珍妮花00:22:19哦。
凯蒂少数族裔之间的差距，他们对冒名顶替者综合症的感觉甚至比男女之间的差距还要大。
珍妮花不，这完全是真的。是的。不，我需要内化并消化它。Julie Silver也有一些很好的观点因为我们经常谈论冒名顶替者综合症。这是一个有趣的观点。这也是一个有趣的观点，因为我并不完全相信我曾经有过冒名顶替者综合征，因为我认为我一直对我的恐惧和担忧以及自我不足都是相当透明的。如果你这样做了。乔医生，你担心什么?
凯蒂[00:23:02]我真的很喜欢。
珍妮花给你。
凯蒂[00:23:05]恰好。是的。
珍妮花[00:23:06]我很担心。
凯蒂实际上也是，比如从心理健康的角度来看。这就是治疗方法，对吧?它是承认这些感觉，能够表达出来，接受它们，并把消极情绪和自我批评联系起来。把音量调低。好了。也许你有症状，你自己治疗了。
珍妮花我已经接受了自己对自己的不足和从未成为一个有意义的领导者的不断抱怨。
凯蒂哦，我的天啊。当然，当然。那根本不是真的。你是否处于一开始并没有预料到的领导职位?
珍妮花哦，是的，当然。我从未想过我会创办这家公司。我从没想过我会招人。你知道，当你经营一家成功的公司时，你就会开始招聘员工。我从没想过要卖掉一家公司。我都不知道那是什么意思。
凯蒂[00:24:09]我想了解更多关于这个问题。你可以吗-。
珍妮花(00:24:10)真的吗?不小心开了一家公司?
凯蒂[00:24:15]是的。所以告诉我们公司，为什么你开始它，它是如何展示的，如何缩写，你是如何卖掉它的。我很想听到这个故事。
珍妮花你知道，我在波士顿，波士顿有很多创新。我有一个很好的好朋友，他有一个创业的想法。我想支持你。他说，好啊，我们就这么做吧。让我们一起做吧。他让我当CEO，因为他说，嘿，这是一家医疗保健公司。所以我真的希望你成为它的代言人，也就是说，如果你要开一家医疗保健公司，这很重要，原因有很多。而且，你知道，当它发生的时候，它是更多的，你知道，我们正在做一些项目和工作，我们仍然有全职工作。我说，好，好，好，我去。我将支持。 And it was more of a chief medical officer position, I think, than a CEO position. Then it turned out that I was quite good at it and enjoyed it and was quite successful. And of the numerous projects we started, the one where he had made me CEO was the most successful. So we pared down and we said, we’re gonna focus on this. And I also said, hey, you know, as a startup, I think—and as a startup, you’re always living in fear of failing. So you never have enough money and you’re always afraid that you’re not gonna make payroll. And you’re always planning for the contingency plan of shutting down and calling it a day with your company professionally for your employees. It’s a constant fear. [00:25:50]It’s profound what startup entrepreneurs do. And I [3.8s] did it for seven years. So we did that for two years. Because I said, well, if we’re going to do it and we’re going to fail—and this has always been a motto of mine—we should have given it everything and really fail. You know, let’s not do this half hearted failing. So if you’re gonna fail, you should fail with your full intentions and in full heart, because then you have no regrets, because then you look back, you say, I did everything. No regrets. We still failed, but we gave it our all. So, we did that. So we quit our full-time jobs for two years, gave it everything. And then it started becoming really successful. And we started doing really well with it. And it was in those last two to three years that I really became a CEO, meaning I was fully trained in medicine, but I’d never really looked at a budget. I’ve never really managed employees, really built a product, really managed customers, really guided a sales team. So I learned all of that in the course of two to three years, which is a lot of learning. And we became very successful. And that’s I think in the last two years was when I think you would call me a real CEO. I think before that I was definitely an impostering CEOs. In the last two years, I learned the full operations of the business. And there were a lot of learning lessons at the very end as well in terms of leading an acquisition, managing that, and then integrating into a six hundred people company and managing that transition.
凯蒂[00:27:45]我已经听到了我们的谈话，并通过所有的内容，你把讲故事的事情放在内心中。什么激发了您创建媒体公司的兴趣以及您在医疗和创新周围所有各地和分享故事的影响是什么？
珍妮花[00:28:01]是的。Medtech波士顿是一个纯粹的激情。因此，正如Metro，这是一个软件公司，正在入门。我说，你知道，我们是全新的。我们没有建立。我们没有销售团队。医疗保健有这种巨大的进入障碍，我们没有资助。所以我们没有冒险的支持。我们的一位创始人超级成功，在销售方面的肩膀上有一个非常好的头，建筑公司，而是在国际市场，而不是医疗保健。所以这是一个真正的障碍。 And so we saw that and we said, hey, I think one of the places that we’re going to be successful is in innovations. And people who are willing to try new things. And so that got me really involved in the digital health scene. So at the time, we wouldn’t even call it digital health. So, yes, MedTech Boston was the first ever—I’m not going to officially say it. I unofficially believe and have not gathered data to the contrary that it is the first or one of the first dedicated digital health publications before we were calling it digital health. So it was in Boston, where technology was hot. We have M.I.T. We have Harvard. We have a lot of clinicians. We have a lot of people trying to solve problems. And it was all ad hoc. We weren’t talking to each other. We weren’t coming together in a meaningful way just because we didn’t know what was happening, who was doing what. And that was the impetus for med tech Boston to be feet on the ground. What are engineers at MIT [00:29:42]doing? What are different scientists and different labs at Brigham or Harvard or Tufts doing? And how do they talk to each other, work together and collaborate in a meaningful way? [12.8s]
凯蒂(00:29:58)难以置信。我当然会对此感到厌烦。这太令人兴奋了。
珍妮花[00:30:03]是的，你也可能知道这个。然后你有所有这些媒体件。所以，你知道，人们不想阅读或以不同的方式阅读。它们以不同方式消耗信息。所以我们是 - 。
凯蒂这是礼貌的说法。
珍妮花[00:30:20]我从来没有喜欢读书。我想我有点困难，从未被诊断出来过。克服是一个真正的障碍，成为一名从不喜欢阅读书籍的医生。
凯蒂[00:30:32] You know what though, we hear that a lot with our clinical, you know, with clients who are clinicians, just the—how the amount of information you’re having to absorb in such short periods of time, the more visible or the more you can draw on data visualization or the more you can bring a story to life rapidly, the better. Right. You’re just having—it’s the type of career where you’re just constantly. It’s a constant stream of different data points and information that you’re trying to analyze and make decisions from.
珍妮花[00:31:02]肯定。
凯蒂[00:31:03]所以它有意义。只有非常耐心，你知道，对于不简明的写作，让我们这么说。
珍妮花但我要告诉你们所有的听众，我已经40岁了。所以在播客出现之前，我接受了全面的培训。所以我在看书。
凯蒂[00:31:18]哦，我的善良，这是令人难以置信的。所以，好的，所以现在告诉我们关于vanguard.health和你现在到底的东西。
珍妮花是的，是同样的使命和激情。Vanguard.Health.is pretty new. Then it’s dedicated to solving that same problem. [00:31:36]So open innovation, how do you bring innovation communities together to create meaningful change in healthcare and life sciences? [5.7s] So one of the things that’s MedTech Boston kind of did ad-hoc. It wasn’t a focus of ours, but we did a lot of them. And that’s an interesting learning lesson as someone who’s ever started a company, which is what are your products? How many of them do you have and are you appropriately focused on your products? So we produced a lot of open innovation challenges. There’s online innovation challenges and there’s also the live events piece. And we had some customers who wanted to explore those. And so we produced open innovation challenges for them. One customer in particular, Boston Scientific, who works with Google every year, has been running an open innovation challenge in that format where they are really interested in engaging the on the ground community. And they do it through an open innovation challenge where they have open submissions for three to four months. They look at them. [00:32:36]There’s an element of crowd voting because there’s the element of we’re all working together and potentially the crowd knows, you know, more and can contribute a lot to this process. And then there’s an element of judge voting as well. And then there’s a pitch off that culminates in a live event, because I think there’s a lot of digital communications that we’re seeing. But you always need real relationships, Katie, and I think you know that. Real relationships are what the world is built on, and oftentimes that happens in real life. So we would culminate with a live event to really facilitate those real relationships and pick winners. [36.5s] So Vanguard.Health is focused on that and produces it. There’s one contract in particular that I’ve been working on that I look forward to hopefully announcing in the next few weeks.
凯蒂(00:33:26)有趣。它是为结构创新挑战提供软件的结合，还是为如何运行提供一种方法背后的服务?
珍妮花[00:33:38]所以你正在做什么背后的策略，你想要完成的事情。然后，在找出您想要的生产和执行方面，少数选项的方法有很多不同的版本。我很兴奋，我认为传统企业正在迁移到那个。我想我们都看到了这一点。他们还了解[00:34:02]的一部分，拥抱创新正在讲述他们的故事，从事故事，以更有意义的方式讲述故事。[5.6s]所以这件讲故事的一块也是一个大块。我不产生播客和实际的故事制作。这是我们帮助客户执行的合同的一部分。
凯蒂[00:34:26]是的，绝对。所以告诉我们在创新挑战内部。我已经与其他人交谈过，你知道，更多的企业播客受访者关于讲故事的地方，在他们的企业层面创新挑战中出现。但是，当您在医疗保健系统中的多名球员中创造开放的创新挑战时，我会喜欢您的观点。你在哪里看到讲故事的问题？我想象的特别是在获得买入或获得冠军，形成团队，那种东西。
珍妮花[00:34:57]我想我们如何沟通急剧改变。我认为美国文化需要真实性。所以我认为这就是为什么未经过滤的社交媒体内容已经如此受欢迎。我也认为我们需要了解谁在运行大公司，因为我们需要持有他们负责任的。我们希望看到这一点。所以我认为，在大公司理解这意味着的大公司方面，我认为大型组织也是如此。因此，联邦政府在美国宇航局张贴的联邦政府也有一个有趣的举措，这也是了解以一种有意义的方式讲述故事的重要性，以便人们可以拿起感觉无形或难以理解的东西，并做出有意义的事情。你知道，我认为我们至少我想到了很多，因为我总是被告知我不擅长科学或数学，我永远不会成为一个很好的工程师。和我在数学上的糟糕。我不知道。 I went through differential equations at Rice University and it was OK. I wasn’t in love with it. But was it the fact that I was just told I was bad with it and it was given to me in a way that was not exciting and maybe I could have come up with an amazing engineering product? I don’t know. So I obsess about that because I wonder that if we gave the information, scientific information and inspired people, that we could just cure cancer next year versus, you know, five or 10 years from now. So corporations and the federal government, I think, are thinking about that, internalizing that. I’m seeing really interesting, good moves by big organizations. So I definitely think they think it’s a piece of what they need to do and I’m seeing them do it and definitely embracing innovation as a piece of it.
凯蒂[00:36:53]是的，绝对是。So getting back to the world that we’re in now, unfortunately, COVID-19 world, How might all of these, you know, all the need that now exists due to this pandemic—how might that play a role in the future of a Vanguard.health and in other challenges that you think you’re going to help spearhead or that you think that that we’ll see emerging over the next several months?
珍妮花[00:37:20]现在我们将有珍妮弗预测未来。而且我将经历一个我预测未来的巨大综合症。我不认为我是一个专家，但也许我是。所以Covid-19真的很难，我们都在努力与我们要做的事情努力，以及我们如何摆脱这一点。而且我认为我们如此朝向它，并为社区中的患者创造一个安全的地方，我们很难绘制未来看起来像什么样的照片。所以我认为这是早期的，但我肯定认为这将是两个大事。一个，我认为会议或大型聚会来难以回来。我说，从医疗保健生命科学。我们何时认为波士顿将舒适地允许收集超过10或20次？我认为在2021年之前，在波士顿拥有医疗保健生活 - 科学会议将难以努力。它只是很难。 I could be wrong. You know, I think Q3 would be the earliest, but I would be surprised if we brought back conferences by that early and I could go through what I understand other countries have gone through in terms of getting us there. But two, I think, we’re going to get and we’re already getting much more comfortable with digital communication, so people working from home. From what I’ve seen of businesses and what’s happening is now its two things. One. Conferences used to automatically bring these high touch communities together. We don’t have that. So how do you replicate that?
凯蒂[00:38:55]右边。
珍妮花那看起来像什么?你知道，具体来说，你知道，可能更多的是对小企业，但可能是大企业做的是领导一代，寻找新客户，但也只是与客户保持联系，以确保你所做的，你所交付的是持续与他们。所以我认为我们将会看到一个巨大的转变。我只是想说。我不是一个喜欢集体的人。我不喜欢音乐会。我可能是个内向的人。我喜欢在家，而不是在大型音乐会。我一直觉得开会对我来说很难。这是这昂贵的没办法。 There’s a lot of travel. It’s a lot of constant interaction. I think we’re going to learn that conferences—we’re going to—something’s going to replace conferences. They might come back, but it’s gonna be [00:39:46]smaller. And we’re going to have a digital future together and we’re going to be more digitally communicating. [5.8s]
凯蒂是的，我也这么认为。我已经很兴奋地看到，即使是这样——被引入新技术，至少对我来说是新的。所以我们的团队一直在与客户合作，建立不同的在线研讨会，比如使用壁画。
珍妮花[00:40:06]哦，是的。
凯蒂[00:40:07]我们将在这些帆布板上发出帖子和投票的想法。这太棒了。在某种程度上，老实说甚至更好。而且我也喜欢人类的人类互动。我可能是你的对面。所以我就像百分之百的外向。但是，是的，我喜欢这个，因为你可以基本上。人们可以推荐想法并张贴它的笔记。然后你可以开始投票会议，每个人都可以投票到最好的想法。没有人的感情受到伤害，因为它都是匿名的。 So they’re just really interesting things where like you try to do that in a group setting. You have no confirmation bias. You still have confirmation bias, but you have the social pressure to not offend someone. And it’s hard to say, oh, no, that idea sucks. This is the great one. [00:40:57]But that kind of technology at least empowers some different ways that we can collaborate together while we’re apart? [6.7s]
珍妮花00:41:04绝对。我喜欢科技，我喜欢它有很多原因。所以我建立了一个社交网络，部分在线社区参与了对各种想法的投票和交流。所以我们收集的一些数据，因为我们有时谈到过这个，当你在构建软件时，你在软件中构建偏见。所以你建立这个软件是为了制造偏见吗，也就是说我建立了一个社会网络让少数族裔或女性不怎么说话或者没有被听到或者没有被投票?所以当你在做这样的东西的时候，一定要小心。所以我们非常小心地监控并确保它的发生。我们发现，非官方的数字，超过了，你知道的，在高级科学家和医生之间的数百到200个对话中女性更容易参与因为她们可以远程参与。所以她们的声音更频繁，她们倾向于和男性平等地参与其中，然而在现实生活中，女性经常被谈论，因为你不能在网络上和某人交谈。正确的。 Like it’s a comment. It’s a comment. So I’m excited about digital communication because I think it’s an opportunity to get some good voices out there. [74.2s]
凯蒂[00:42:24]我完全同意你的看法。试图包装我们的谈话是多么乐观的方式。我希望我可以一次和你谈谈。这太棒了。Jennifer Joe，我非常灵感来自您的工作，通过您的观点，通过您的承诺，您的谦逊也是一种意想不到和可爱和可爱的。我认为我们需要更多的领导地位。所以你走了，拥抱你谦卑的领导[00:42:53]品质。我认为它只会与你非常幸运地带领的人建立更多的信任和可信度。[7.8s]
珍妮花[00:43:02]那些是非常友好的话语。凯蒂，我一直非常激励和荣幸能够成为这次谈话的一部分。我真的很感谢你伸出援手，允许我的故事被告知并期待你要做的所有伟大事物和创造。当你激励一代或社区，那是生命的，对吧？这就是我们为之生活的。
凯蒂[00:43:25]是的，究竟。非常感谢你，詹妮弗。我期待继续追随你的工作。你能告诉我们我们的听众可以在社交媒体上找到你的位置吗？
珍妮花[00:43:35]你可以在LinkedIn，Facebook和Twitter上找到我。在LinkedIn上，这是Jennifer Joe，MD。这就像JLO但JJOE。我有患者，老年患者，谁记得我。没那么多。所以，Jennifer，Joe，J-O-E，M.D. On LinkedIn和那个Vanguard.Health。
凯蒂[00:43:59]精彩。非常感谢。我们很快会和你聊的。
珍妮花[00:44:02]谢谢。
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