通过包容性创新故事推动未来与珍妮弗乔，Vanguard的总经理。波士顿健康医疗技术中心

“故事令人难以置信重要。它们不仅仅是故事。它们是我们自己的幻象，我们需要闻一闻。我们需要看看。我们需要接触。我们需要相信。故事让他们可信。“-Jennifer Joe，Medtech波士顿和Vanguard的MD＆创始人。健康

为什么故事对创新过程很重要?哪些价值观可以灌输给分享故事的创新者?创新领袖如何激励创造者讲述和分享他们的成功和失败的故事?

詹妮弗·乔，医学博士波士顿医学技术，一位急诊室医生VA波士顿医疗保健系统的首席执行官Vanguard.Health.告诉我们“药物可以更好”，故事可以让少数民族成为解决方案的一部分。她与先锋。Health的使命是在她自己的创新故事中通过协作和创新推动数字转型。当团队是多元化的，所有的声音都被听到，创新就会蓬勃发展。我们甚至讨论了她鼓励分享故事、推动创新的使命在2019冠状病毒病大流行之后的意义。

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凯蒂[00:00:04]欢迎来到“不为人知的创新故事”，在这里，我们会放大那些关于洞察力、影响力和创新的不为人知的故事。由未知的内容提供动力。乐动体育足球我是主持人，凯蒂·特劳斯·泰勒。我们今天的嘉宾是詹妮弗·乔。她是Vanguard的首席执行官。是退伍军人事务部波士顿医疗保健系统的急诊室医生詹妮弗·乔是领英的顶级声音。鉴于2019冠状病毒病(COVID-19)大流行，她在创新方面投入了大量精力。Jennifer，感谢你今天来到播客节目。

珍妮花[00:00:38]凯蒂，很荣幸在这里。

凯蒂[00:00:40]现在生活怎么样？我认为这是相当的，非常紧张的。

凯蒂[00:00:45]是的，生活压力很大。在波士顿我们大约三个星期，所以我们早些时候开始了Covid爆发和大流行。这对我们来说是一个真正的学习课程。你知道，当我们第一次开始时，我认为当我知道这个国家的其他地方和每个人的感情时，我都会有很多焦虑。

凯蒂(00:01:12)确定。

珍妮花[00:01:12]我感觉很好。我认为，你知道，我们都依赖于我们的当地环境，在一些地方提供正确的保护。当地政府做了很多事情来保护我们。所以我认为马萨诸塞州和波士顿采取了很好的措施。我们有一个超级强大的医院系统，也在采取所有正确的步骤。所以我对此感觉很好。

ld体育下载

凯蒂(00:01:34)好。三周是一个有趣的时刻。你能告诉我们，每一小时，每一秒，事情都在改变。在过去的一个月里，你的生活发生了什么变化?

珍妮花[00:01:51]所以，你知道，我认为我们发生了巨大的变化，美国也发生了巨大的变化。我认为世界发生了巨大的变化。这是一个惊喜。作为一名临床医生，看到它如此深刻，你知道，我认为纽约很深刻。这是一个有趣的教训。作为临床医生，我想我们已经注意到了。我们在看它，我们在看数据。但是，是的，这是突然的，剧烈的，情感上的变化。我认为当我们看到或面对它时，它发生得太快了。这对我们所有人来说都很可怕。 There’s lots of fear. You just don’t know what’s happening. You’re looking for data. You’re looking to leaders to find the right data, set the right precedents, and get the right processes in place to address it. You’re looking for leaders for transparency. Clinicians need to feel safe. The community needs to feel safe. Definitely. For me, a big thing, which I think a lot of us faced, was with COVID the older population is at great risk. And so for me personally, you know, making sure my friends and family, so specifically my parents were being safe. And that we all have experience with our lovely—they are lovely.

凯蒂[00:03:12]试图让我们的父母做我们想让他们做的事。现在Facebook上有一个搞笑的视频，一对老夫妇和儿子走向他们。这是大流行的早期阶段。他说，伙计们，你们有两个选择。你们要么一个人待在这里。这是选项a，或者。在他说出选项B之前，他的母亲选择了选项B，选项B，

珍妮花[00:03:46]不过这正是我们所需要的我认为我们都需要欢笑、欢乐、社区和安全感来寻找我们的新常态。

凯蒂[00:03:57]是的。是的。你知道，我们的团队在解开内容中的某些东西真的很佩服你是你对LinkedIn乐动体育足球的贡献。这是一个真实的 - 它一直是打开的，并且非常引人注目，以查看所有更新。如果您正在聆听此播客，并且您还没有遵循LinkedIn的Jennifer Joe，您必须这样做。我非常感谢您正在进行时间分享数据并以令人信服的方式分享，并帮助公众了解您在日常出现的情况下看到的内容和出现的内容。告诉我们一些关于你为什么要做时间的看法。

珍妮花[00:04:36][00:04:36]所以我认为讲故事和传达正确的信息是非常重要的。现在我们的文化中有很多噪音。有社交媒体，有很多新闻噪音，要获得有意义的、可靠的信息是困难的，尤其是在社交媒体上。科学家。我认为科学家和临床医生正在适应如何在现有的交流模式中发出自己的声音。我对如何成为一名科学家非常感兴趣，凯蒂，我想就像你提到的，领导者不一定能得到美国文化给予其他领导者的认可——如何让他们发出自己的声音，让它变得有趣，这样我们就可以引导社区走向正确的方向，并给他们提供可靠的信息，让他们感到安全。[59.9s]所以我认为这非常重要。其中很大一部分原因在于，在我的成长过程中，没有能与我产生共鸣的故事。我认为这很有趣。 Important. So I’m just gonna go through a little bit of my background to how this came about for me. So my background. I am currently in Boston and I finished training at the Harvard hospitals, which makes me seem kind of fancy. And that’s all great. But my background is I’m from Mississippi. I was born and raised in Mississippi. And my grandparents were Chinese immigrants who ran grocery stores in the Delta. So the poorest part of the United States. They had no education. They had no money when they immigrated. And they made a life. Then my parents grew up and they lived the American dream. So they went from living in poverty, running grocery stores, so small mom and pop grocery stores with an entire family of five kids and two adults packed into one room with one bathroom at the back of a grocery store running this, you know, 365 days a year. You know, 12, 14 hours a day. And they live the American dream. So they went to the public education system. They didn’t have any money and they became physicians.

凯蒂00:07:17哇。

珍妮花[00:07:17]所以有那个 - 如果你有一个亚洲人或中国妈妈，那么它就不会完成他们所取得的成就。这是他们的故事，我觉得，他们的移民恐惧生活在我身边。所以我非常幸运。他们会这么说。我有他们成长，我去了医学院。我去了密西西比州的医学院。我在乔治城做了我的内科居住。而且我这样做了 - 我来到波士顿，我在哈佛附属群众和妇女的肾脏学奖学金。然后完成后，我毕业后实际上开始了两家公司。一个是软件公司，一个是媒体公司。 Built them and then sold them in 2018 and integrated them in 2019. And the immigrant fear that my—we talk about more but lives through my parents and then clearly lives through my grandparents is part of me. And it haunts us. And I think part of that is that, on the flip of a dime, you can suddenly lose your career, your safety and your livelihood. I think we have seen a little bit of that in response to Chinese and American born Chinese in the US with COVID-19. So I think it’s something that I as a Chinese American have and live with. But it’s taught me two things and—or it drives me to do two things. One is a commitment to addressing and preventing social injustices. So I live my life with big dreams of improving the health care system for Americans, and I’m always working on that. But the second, which I think is particularly pertinent to this, is role models through stories. [00:09:04]So Katie, what you’re doing through this is amazing and powerful. [4.1s] So my point is, what could we do as a community if we really allowed women and minorities to build and to lead, if we really allowed them to fully contribute to science, startups, and medicine? And we know the data. The data is they’re not in leadership positions and they still aren’t getting paid. You’d think physicians would be paid equivalent to— women physicians would be paid equivalent to men. They’re not. And it’s even worse for minority women. Some of the stats say that minority women get 40 to 60 percent of what a man who’s not a minority would earn. So what could we do if we could empower women to really contribute, really build science, startups and medicine? And I say that because I started two companies and I didn’t have a story growing up, I didn’t have the ambition to start a company. It was really an accident. [00:10:14]So where were those stories of accidentally starting two companies and then finding it’s actually not as—I don’t know. Is it not as hard or do women just say after we’ve done something that it wasn’t that hard? And really we should be like, it was really hard and I’m amazing. [13.8s]

凯蒂[00:10:30]我太喜欢了。我很感激你刚才说的一切。首先，承认冠状病毒引发的文化和种族紧张关系，以及有多少不公平，这是需要有故事出来，需要科学被理解，需要以一种没有种族主义色彩的方式被理解。我很感激你提出了这个问题，也对这个问题发表了看法。另一个非常关键的观点是它是真正的推动力，这个播客背后的推动力之一是[00:11:08]如果我们听到彼此的故事，那么我们就可以相信未来有可能做类似的事情，受到启发去创造，去看到，哦，即使我看起来不像大多数人会得到风险投资的人，但我仍然值得——我仍然有能力。我很惊讶你能在做急诊医生的同时创办两家公司。[27.5s]你能告诉我们更多有关这方面的信息吗?告诉我们你是怎么偶然发现的。我听说一些创业的根源是你的祖父母和父母，但我知道这可能和创办两家科技公司不完全一样。

珍妮花[00:11:52]所以[00:11:52]我肯定讲述了这个故事，我肯定对此感到非常强烈，这是药物可以更好。我开始在整理居住和整理奖学金后寻找创新解决方案。And I think it’s a lot that my generation is coming to terms with, which is—and I don’t know if it’s my generation coming to terms with because medicine’s changed or we have more women than ever before so [22.4s] this is the first time that we have more women than men entering med school, we have more minorities entering med school. And I think a lot of us have a big disappointment with health care and making sure it’s delivered to patients in a meaningful way. Meaning why don’t we have the patient physician relationship that we need and want? Why can’t we go to the patient? And why do we have so many disparities? So I definitely had that, but I never had the story or the vision ever. Starting a company—never thought about that in my life. And it was an accident. I was supporting a friend who was starting a company and I wanted to be supportive of him. And yet it grew from there. And then I found, yes—it’s not the overly ambitious “I knew I wanted to start a company from when I was eight,” which I think is something that may be a disservice that we give women is that we don’t paint that story for them and empower them and say, hey, as a woman, if you see what’s wrong, you can really do something powerful about it. At least for me, the story was I was always going to be a wife and more or less—not that a wife is bad, but like a wife in the shadow of a man. I feel like that was always the story, and I think we even see that in Hollywood in that it’s only in the last five years that we even have Hollywood stories which will have independent female leads outside of a man. So I definitely think the stories I was told I was in a shadow of a man and I feel like I didn’t allow myself the ability to creatively explore what me being an independent leader would look like. So I think we need to provide that for women. [00:14:07]And so I’m going to tell the story of what that means and what that means for women physicians, because I want to just underscore what that means. Katie, of the importance of stories for women. [10.7s] So right now, I’ve already mentioned that—it’s like 51, 52 percent women entering med school, which is the first time ever that we’ve had more women in our med school than men.

凯蒂[00:14:31]这是难以置信的。

珍妮花[00:14:32]他们仍然不成比例地得到反映，原因有很多，但他们在领导层和级别职位上的代表人数不足。但是如果你想想。如果你是一名女性，你要去医学院接受培训，医学院是一个盛大的场合，你要去，在乐动体育266这个大礼堂里。[00:14:54]大家都很害怕，每个医学院的学生都知道，当你走进教室时，你必须经过这条长长的走廊。总有一条长长的走廊。它有时是一个很好的走廊，但它总是一个很长的走廊，带你去各种各样的课程。我们都知道我们正在谈论的这个走廊，过去领导人的走廊，我们走过一个又一个画框，一个又一个画着领导人过去的金色油画画框。我们每天经过的照片大概有20 30 40张因为我们在思考我将成为什么样的人?我该怎么办?我会成为什么样的医生? And unfortunately, those leaders that are peering out at us don’t look like us. They’re very rarely women. They’re very rarely minorities. And it’s just hard for us to envision if we’re walking past that every day. Who am I? What do I look like? Can I see myself in the Oval Office? Can I see myself running a medical school? Can I see myself running a department? So stories are just incredibly important. They’re not just stories. They’re visions of ourselves that we need to smell. We need to see. We need to touch. And we need to believe. Katie, stories make them believable. [81.1s]

凯蒂[00:16:16]是的,当然。我喜欢这个形象，嗯，我不喜欢你画的形象，但我在普渡大学的时候很熟悉这个形象。[00:16:24]如果你走在工程学院的校园里，你会有一种走在工程学院的主走廊里看到所有校友的感觉。直到80年代你才会看到一个女人的脸。就像一堆男人的脸。所以，是的，当你。当这是环境，当这是历史，你会不断地想起那段历史。同时,如果没有强大的故事挑战过去和创建一种文化,致力于做的更好,提高多样性和改善夹杂物,这每个人的故事,它可以潜意识甚至可以说服你,你还没准备好承担领导角色。你还没准备好当工程师。(47.4秒)

珍妮花[00:17:12]哦,绝对的。这被称为无意识偏见。我们有很好的数据。所以有很多女性医生领导量化了这一点，如果它存在于女性身上。如果你看到的不是你作为领导者的形象，你会相信它。我们有公正的，量化的数据。所以有很多倡议来改变这些图像。我在波士顿医学图书馆做了两年的托管人有一个这样的倡议。哈佛医学院(Harvard Medical School)就有一项倡议，就是添加不同领导风格的照片。朱莉·西尔弗发起了一个活动让女主治医生，女外科医生，女医科学生展示成为一名内科医生或外科医生的样子。 And I realized that the youth today—I’m not that old—have really challenged my bias. Right. Because even in my head, I had to realize. A lot of women attendings are smaller people. I’m a smaller frame person—but are smaller and they look younger. We talk differently and that can be a whole nother subject. We manage differently. We lead differently. We give orders differently. And me responding and understanding my own bias and recognizing that has just really struck a tone of how powerful that is and the importance of getting up different images of leadership and stories.

凯蒂[00:18:43]你能告诉我们，是否有某个特定的人或几位女性改变了你的叙述吗?

珍妮花[00:18:50]所以我可以多谈谈朱莉·西尔弗和她一直以来的灵感?你可以在推特上关注她。你可以看看她的数据，你可以看看她的一些信念，以确保我们有与女性相关的图像和故事，但我们实际上是在以一种战略性的方式前进。所以我认为她非常鼓舞人心。所以我认为这是巨大的。我想，在我的一生中，我一直在努力寻找女性的榜样，去效仿，去创造一个关于我将成为谁的故事。这是我应该内化并思考为什么会这样。也许，凯蒂，故事不是那么容易获得，那么容易获得。

凯蒂[00:19:43]是的，我的意思是，当我问它的时候，我也想，如果可能的那一刻，我也很好奇 - 这是你的父母，但医学院似乎有可能。然后在那里开始公司似乎有可能的时刻？您是否有自我怀疑，因为您开始从支持您的朋友的角色才能与实际创造一个人的启动？

珍妮花[00:20:03]当然。所以我认为这是一个女人的事情。但在我家，我知道人们就像，哇，詹妮弗，你一直怀疑自己。我一直有疑问。我从来没有觉得 - 我的意思是，现在我已经卖掉了它，我有一些空间，我觉得很舒服，但可能直到六个月前 - 我仍然有很多疑问。而且我认为怀疑居住在很多恐惧和发现我是谁以及我是一个领导者以及我的下一步是什么，以及创造一个有意义的职业，因为我认为那里没有那么多个女人。So I definitely think I’ve lived a lot of my life in doubt and want to give women the tools and the stories and the support to believe in themselves, because I think it’ll just be exponential what we create when we allow that to happen.

凯蒂[00:21:05] I appreciate you going there and sharing that, because it’s just statistically true that female founders are less likely to scale their companies as rapidly, they’re less likely to ask for risk capital, they’re less likely to take on loans and sort of take the same risks that their male and especially white male counterparts are more likely to take. And there are so many different factors to why things are the way they are. But one of them really is this—the way that we are more careful with other people’s money.

珍妮花[00:21:41]你是如此谨慎。而且，你知道，你不认为女人是终极规划者？我觉得我们是终极规划者。

凯蒂(00:21:48)是的。

珍妮花[00:21:49]我们总是在寻找最坏的情况。这是最坏的五种情况。

凯蒂[00:21:56]是的。所以我认为这么多人而不只是女性 - 我认为大量的男性同事可以与这种冒险综合征的感觉有关。我们实际上与我们的客户之一刚刚发表了关于我对不起的第一个系统审查，对驾驶器现象的荟萃分析。

珍妮花[00:22:13]是的。

凯蒂(00:22:14)是的。它从本质上影响着每个人，尤其是少数族裔。

珍妮花[00:22:19]哦，是的。

凯蒂[00:22:21]少数群体的人之间的差距，他们的血症综合征的感受甚至比男女之间的差距更大。

珍妮花[00:22:30]不，这完全是真的。是的。不，我需要只是内化和消化那个。朱莉银也有一些很棒的观点，因为我们谈论了很多冒名体综合征。这是一个有趣的角度。有趣的观点，因为我并不完全相信我患有冒险综合征，因为我觉得我一直对我的恐惧和担忧和忧虑相当透明，更加透明。所以，如果你曾经这样做。乔博士，你觉得什么？

凯蒂[00:23:02]我很喜欢。

珍妮花[00:23:02]给你。

凯蒂[00:23:05]恰好。是的。

珍妮花[00:23:06]我很担心。

凯蒂[00:23:08]事实上也是从精神健康的角度这就是治疗方法，对吧?就是承认自己的感受，表达出来，接受它们，把消极的一面放进去，就像自我批评一样。把它的音量关小。好了。也许你有症状，你自己治疗了。

珍妮花[00:23:29]我不得不忍受自己不断抱怨自己能力不足，从未成为一个有意义的领导者。

凯蒂[00:23:38]我的天啊当然，当然。那根本不是真的。你是否处在一开始没有预料到的领导职位上?

珍妮花[00:23:54]当然了我从没想过我会创办并创立这家公司。我从没想过我会招人。你知道，当你经营一家公司并取得成功时，你就会开始雇人。我从没想过我会卖掉一家公司。我都不知道那是什么意思。

凯蒂[00:24:09]我想了解更多关于这个问题。你是否可以-。

珍妮花(00:24:10)真的吗?不小心开了一家公司?

凯蒂[00:24:15]是的。所以告诉我们公司，为什么你开始它，它是如何展示的，如何缩写，你是如何卖掉它的。我很想听到这个故事。

珍妮花[00:24:21]你知道，我在波士顿，波士顿有这么多的创新。我有一个良好的亲密朋友，他们有这个愿景，开始了公司。我想支持。他就像，是的，让我们这样做。我们一起做吧。他让我成为首席执行官，因为他就像，嘿，这是一个医疗保健公司。所以我真的希望你成为它的脸，如果你要开始医疗保健公司，那就因为多种原因非常重要。而且，你知道，当时它发生了，它更多 - 你知道，我们正在做一些项目并致力于事情，我们还有全职工作。我说，是的，是的，是的，我会这样做。我会支持。 And it was more of a chief medical officer position, I think, than a CEO position. Then it turned out that I was quite good at it and enjoyed it and was quite successful. And of the numerous projects we started, the one where he had made me CEO was the most successful. So we pared down and we said, we’re gonna focus on this. And I also said, hey, you know, as a startup, I think—and as a startup, you’re always living in fear of failing. So you never have enough money and you’re always afraid that you’re not gonna make payroll. And you’re always planning for the contingency plan of shutting down and calling it a day with your company professionally for your employees. It’s a constant fear. [00:25:50]It’s profound what startup entrepreneurs do. And I [3.8s] did it for seven years. So we did that for two years. Because I said, well, if we’re going to do it and we’re going to fail—and this has always been a motto of mine—we should have given it everything and really fail. You know, let’s not do this half hearted failing. So if you’re gonna fail, you should fail with your full intentions and in full heart, because then you have no regrets, because then you look back, you say, I did everything. No regrets. We still failed, but we gave it our all. So, we did that. So we quit our full-time jobs for two years, gave it everything. And then it started becoming really successful. And we started doing really well with it. And it was in those last two to three years that I really became a CEO, meaning I was fully trained in medicine, but I’d never really looked at a budget. I’ve never really managed employees, really built a product, really managed customers, really guided a sales team. So I learned all of that in the course of two to three years, which is a lot of learning. And we became very successful. And that’s I think in the last two years was when I think you would call me a real CEO. I think before that I was definitely an impostering CEOs. In the last two years, I learned the full operations of the business. And there were a lot of learning lessons at the very end as well in terms of leading an acquisition, managing that, and then integrating into a six hundred people company and managing that transition.

凯蒂[00:27:45]我已经从我们的谈话中以及从你们所有的演讲内容中听到，讲故事在你们心中很重要。是什么启发你创建了一家媒体公司你看到了哪些影响你分享了关于医疗和创新的故事?

珍妮花(00:28:01)是的。波士顿医疗技术公司纯粹是出于激情。麦德龙，一家软件公司，刚刚起步。我说，你知道，我们是全新的。我们没有建立。我们没有销售团队。医疗保健有巨大的准入门槛，我们没有资金。所以我们没有风险投资的支持。我们的一位创始人非常成功他在销售方面很有头脑，建立公司但是在国际市场，而不是在医疗保健方面。这是一个真正的障碍。 And so we saw that and we said, hey, I think one of the places that we’re going to be successful is in innovations. And people who are willing to try new things. And so that got me really involved in the digital health scene. So at the time, we wouldn’t even call it digital health. So, yes, MedTech Boston was the first ever—I’m not going to officially say it. I unofficially believe and have not gathered data to the contrary that it is the first or one of the first dedicated digital health publications before we were calling it digital health. So it was in Boston, where technology was hot. We have M.I.T. We have Harvard. We have a lot of clinicians. We have a lot of people trying to solve problems. And it was all ad hoc. We weren’t talking to each other. We weren’t coming together in a meaningful way just because we didn’t know what was happening, who was doing what. And that was the impetus for med tech Boston to be feet on the ground. What are engineers at MIT [00:29:42]doing? What are different scientists and different labs at Brigham or Harvard or Tufts doing? And how do they talk to each other, work together and collaborate in a meaningful way? [12.8s]

凯蒂[00:29:58]令人难以置信。当然，我会尊重这个。这是如此令人难以置信的令人兴奋。

珍妮花[00:30:03]是的，你也可能知道这个。然后你有所有这些媒体件。所以，你知道，人们不想阅读或以不同的方式阅读。它们以不同方式消耗信息。所以我们是 - 。

凯蒂[00:30:18]这是礼貌的说法。

珍妮花[00:30:20]我从来不喜欢读书。我觉得我有点诵读困难，从没被诊断过。成为一个从不喜欢读书的医生，这是一个真正需要克服的障碍。

凯蒂[00:30:32] You know what though, we hear that a lot with our clinical, you know, with clients who are clinicians, just the—how the amount of information you’re having to absorb in such short periods of time, the more visible or the more you can draw on data visualization or the more you can bring a story to life rapidly, the better. Right. You’re just having—it’s the type of career where you’re just constantly. It’s a constant stream of different data points and information that you’re trying to analyze and make decisions from.

珍妮花00:31:02肯定。

凯蒂[00:31:03]所以说得通没有太多的耐心去写那些不简洁的东西，这样说吧。

珍妮花[00:31:12]但对于你在那里的所有听众，我是四十岁。所以我在有播客之前完全训练。所以我正在读书。

凯蒂[00:31:18]哦，我的善良，这是令人难以置信的。所以，好的，所以现在告诉我们关于vanguard.health和你现在到底的东西。

珍妮花[00:31:26]是的，我们的使命和激情是一样的。Vanguard.Health.is pretty new. Then it’s dedicated to solving that same problem. [00:31:36]So open innovation, how do you bring innovation communities together to create meaningful change in healthcare and life sciences? [5.7s] So one of the things that’s MedTech Boston kind of did ad-hoc. It wasn’t a focus of ours, but we did a lot of them. And that’s an interesting learning lesson as someone who’s ever started a company, which is what are your products? How many of them do you have and are you appropriately focused on your products? So we produced a lot of open innovation challenges. There’s online innovation challenges and there’s also the live events piece. And we had some customers who wanted to explore those. And so we produced open innovation challenges for them. One customer in particular, Boston Scientific, who works with Google every year, has been running an open innovation challenge in that format where they are really interested in engaging the on the ground community. And they do it through an open innovation challenge where they have open submissions for three to four months. They look at them. [00:32:36]There’s an element of crowd voting because there’s the element of we’re all working together and potentially the crowd knows, you know, more and can contribute a lot to this process. And then there’s an element of judge voting as well. And then there’s a pitch off that culminates in a live event, because I think there’s a lot of digital communications that we’re seeing. But you always need real relationships, Katie, and I think you know that. Real relationships are what the world is built on, and oftentimes that happens in real life. So we would culminate with a live event to really facilitate those real relationships and pick winners. [36.5s] So Vanguard.Health is focused on that and produces it. There’s one contract in particular that I’ve been working on that I look forward to hopefully announcing in the next few weeks.

凯蒂(00:33:26)有趣。它是提供构建创新挑战的软件和提供运行创新挑战背后的方法论的服务的结合吗?

珍妮花[00:33:38]所以在你所做的事情和想要完成的事情背后是有策略的。然后是一些经过尝试和验证的方法来确定你想要的产品的生产和执行。有很多不同的版本。我很兴奋，我认为传统企业正在转向这一点。我想我们都见过。他们也明白，拥抱创新的一部分就是讲述他们的故事，参与故事，以更有意义的方式讲述故事。[5.6s]所以讲故事也是一件大事。我不制作播客，也不制作故事。这是我们帮助客户执行合同的一部分。

凯蒂[00:34:26]是的,当然。告诉我们创新挑战是什么。我曾和更多的企业播客受访者讨论过，在企业层面的创新挑战中，讲故事是如何出现的。但当你试图在医疗体系的多个参与者之间创造开放式创新挑战时，我很喜欢你的观点。你认为讲故事的重要性在哪里?我在想，尤其是关于买进或获得冠军，组建球队，诸如此类的事情。

珍妮花[00:34:57]我想我们如何沟通急剧改变。我认为美国文化需要真实性。所以我认为这就是为什么未经过滤的社交媒体内容已经如此受欢迎。我也认为我们需要了解谁在运行大公司，因为我们需要持有他们负责任的。我们希望看到这一点。所以我认为，在大公司理解这意味着的大公司方面，我认为大型组织也是如此。因此，联邦政府在美国宇航局张贴的联邦政府也有一个有趣的举措，这也是了解以一种有意义的方式讲述故事的重要性，以便人们可以拿起感觉无形或难以理解的东西，并做出有意义的事情。你知道，我认为我们至少我想到了很多，因为我总是被告知我不擅长科学或数学，我永远不会成为一个很好的工程师。和我在数学上的糟糕。我不知道。 I went through differential equations at Rice University and it was OK. I wasn’t in love with it. But was it the fact that I was just told I was bad with it and it was given to me in a way that was not exciting and maybe I could have come up with an amazing engineering product? I don’t know. So I obsess about that because I wonder that if we gave the information, scientific information and inspired people, that we could just cure cancer next year versus, you know, five or 10 years from now. So corporations and the federal government, I think, are thinking about that, internalizing that. I’m seeing really interesting, good moves by big organizations. So I definitely think they think it’s a piece of what they need to do and I’m seeing them do it and definitely embracing innovation as a piece of it.

凯蒂[00:36:53]是的,当然。那么回到我们现在所处的世界，不幸的是，在COVID-19的世界，所有这些，你知道，现在由于这场大流行存在的所有需求，它们将如何在Vanguard的未来发挥作用。在健康和其他方面的挑战中你认为你将帮助领导或者你认为我们将在接下来的几个月里看到出现?

珍妮花[00:37:20]现在我们将有珍妮弗预测未来。而且我将经历一个我预测未来的巨大综合症。我不认为我是一个专家，但也许我是。所以Covid-19真的很难，我们都在努力与我们要做的事情努力，以及我们如何摆脱这一点。而且我认为我们如此朝向它，并为社区中的患者创造一个安全的地方，我们很难绘制未来看起来像什么样的照片。所以我认为这是早期的，但我肯定认为这将是两个大事。一个，我认为会议或大型聚会来难以回来。我说，从医疗保健生命科学。我们何时认为波士顿将舒适地允许收集超过10或20次？我认为在2021年之前，在波士顿拥有医疗保健生活 - 科学会议将难以努力。它只是很难。 I could be wrong. You know, I think Q3 would be the earliest, but I would be surprised if we brought back conferences by that early and I could go through what I understand other countries have gone through in terms of getting us there. But two, I think, we’re going to get and we’re already getting much more comfortable with digital communication, so people working from home. From what I’ve seen of businesses and what’s happening is now its two things. One. Conferences used to automatically bring these high touch communities together. We don’t have that. So how do you replicate that?

凯蒂[00:38:55]右边。

珍妮花[00:38:57]那看起来像什么?具体来说，可能对小企业来说更重要，但对大企业来说可能更重要的是引导，寻找新客户，但也要与客户保持联系，确保你所做的，你所交付的是与他们持续保持联系的。所以我认为我们将会看到一个巨大的转变。我就这么说。我不是一个大群体的人。我不喜欢音乐会。我可能是个内向的人。比起参加大型音乐会，我更喜欢呆在家里。我一直只是会议对我来说很难。这是这昂贵的没办法。 There’s a lot of travel. It’s a lot of constant interaction. I think we’re going to learn that conferences—we’re going to—something’s going to replace conferences. They might come back, but it’s gonna be [00:39:46]smaller. And we’re going to have a digital future together and we’re going to be more digitally communicating. [5.8s]

凯蒂[00:39:54]是的，我也这么认为。而且我很高兴看到它甚至是这个新技术，至少对我来说是新的技术。因此，我们的团队一直在与客户一起使用，并使用像壁画的不同的在线研讨会。

珍妮花[00:40:06]哦,是的。

凯蒂[00:40:07]我们把便利贴在这些帆布板上投票它是如此美妙。说实话，在某些方面甚至更好。我也喜欢人与人之间的互动。我可能和你正好相反。所以我是百分百外向的人。但是，是的，我喜欢这个，因为基本上你可以。人们可以提出建议，贴便利贴。然后你可以开始投票环节，每个人都可以投票选出最好的想法。没有人会受伤，因为都是匿名的。 So they’re just really interesting things where like you try to do that in a group setting. You have no confirmation bias. You still have confirmation bias, but you have the social pressure to not offend someone. And it’s hard to say, oh, no, that idea sucks. This is the great one. [00:40:57]But that kind of technology at least empowers some different ways that we can collaborate together while we’re apart? [6.7s]

珍妮花[00:41:04]绝对。我喜欢技术，有很多原因。[00:41:09]所以我建立了一个社交网络，部分在线社区上下投入了想法，也有谈话。所以我们收集的一些数据是因为 - 我们有时会谈到这一点 - 当您建立软件时，您就会将偏见建立到软件中。所以你建立了软件，以便它创造偏见，意思是我构建一个社交网络，少数群体或女性并没有听到或没有被选中或未被选中？所以你想，当你建造这样的东西时，真的小心它。所以我们非常小心监测并确保发生这种情况。我们发现，不正当的，你知道的，高级科学家和医生之间的数百到两百次对话是，女性更容易参加，因为他们可以远程参加。所以你更频繁地获得了他们的声音，然后他们倾向于参与男性，而在现实生活中的情况下，女性被谈到，因为你无法在数字上谈论某人。正确的。 Like it’s a comment. It’s a comment. So I’m excited about digital communication because I think it’s an opportunity to get some good voices out there. [74.2s]

凯蒂[00:42:24]我完全同意你的看法。用这种乐观的方式结束我们的谈话真是太好了。真希望能跟你聊上好几天。这太棒了。詹妮弗·乔，你的工作，你的观点，你的承诺，你的谦卑让我深受鼓舞，你的谦卑出乎我的意料，让我感到可爱和可爱。我认为我们的领导层需要更多的这种能力。好了，拥抱你卑微的领导品质吧。我认为这只会在那些有幸由你领导的人之间建立更多的信任和信誉。(7.8秒)

珍妮花[00:43:02]你说得真好。凯蒂，我很受鼓舞也很荣幸能参与这次谈话。我真的很感谢你们伸出援手，允许我的故事被讲述，我也很期待你们将要做和创造的所有伟大的事情。当你激励了一代人或一个社区，这就是生活，对吧?这就是我们活着的目的。

凯蒂[00:43:25]是的,没错。非常感谢你，詹妮弗。我期待着继续关注你的工作。你能告诉我们听众在社交媒体上可以找到你吗?

珍妮花[00:43:35]你可以在LinkedIn, Facebook和Twitter上找到我。在领英上，是詹妮弗·乔，医学博士，就像JLo但是JJoe。我有病人，年纪较大的病人，他们记得我。并非如此。詹妮弗，乔，J-O-E，医学博士在领英上还有那个健康先锋。

凯蒂[00:43:59]美妙。非常感谢。我们很快就会和你谈谈。

珍妮花(00:44:02)谢谢。

凯蒂[00:44:03]感谢收听本周的这期节目。一定要在社交媒体上关注我们，并在对话中加入你的声音。你可以在Untold Content找乐动体育足球到我们。

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